About vmedulife Software
vmedulife Software is providing integrated cloud LMS software used by millions of users. We have built great software and excellent client services.
Now for further achievements, we are looking for more team members who are self-driven, skilled, and excited to join the vmedulife team soon. Come to work in a growing company that offers great benefits with opportunities to advance and learn.
We are looking for an experienced Customer Retention Executive to be responsible for engaging with key customers by building and preserving trusting relationships. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.
Roles and Responsibilities
- Develop and maintain strong, long-lasting relationships with existing clients.
- Serve as the main point of contact for client inquiries, concerns, and escalations, resolving issues promptly and effectively.
- Proactively reach out to clients to gather feedback, assess satisfaction levels, and identify opportunities for improvement.
- Collaborate closely with internal teams, including Sales, Customer Support, and Product Development, to address client needs and deliver solutions.
- Identify opportunities to upsell or cross-sell additional products or services to existing clients, driving revenue growth.
- Monitor client accounts and activity, ensuring timely renewal of contracts and subscriptions.
-Prepare and present regular reports on client retention metrics, trends, and performance to management.
Requirements:
- Any Bachelor's degree
- Minimum 1 - 2 years of experience in client retention, account management, or a related customer-facing role.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Strong problem-solving abilities, with a proactive and solution-oriented approach to client issues.
- Proficiency in CRM software and Microsoft Office suite.
- Highly organized, with excellent time management skills and attention to detail.
Work Location:
2nd Floor, EFC Business Centre,
Hinjewadi Rajiv Gandhi Infotech Park,
Hinjawadi, Pune,
Maharashtra 411057
Benefits:
01. Employee Provident Fund and ESIC
02. More opportunities to learn
03. Performance-based incentives
Note:
Designation and CTC will be as per market standards and based on your total experience in the IT industry.